Are your products made from real leather?
Material information is stated on each product page. Where a product is described as genuine leather, natural grain and small variations in texture or colour may occur.
How do I choose my size?
Use the measurements on the product page or our Size Guide. Compare them with a similar item that fits you well. If you remain unsure, email us before ordering with the product name and your measurements.
Do you ship internationally?
Yes, we offer international delivery to supported destinations. Availability and any shipping charge are confirmed during checkout.
How long does delivery take?
Orders normally require 1–3 business days for processing. International delivery is generally targeted within 7 business days after dispatch, but customs, carrier or destination delays can affect this estimate.
Will I pay customs duties or import taxes?
Import duties, taxes and customs charges imposed by the destination country are normally the customer’s responsibility and are not included unless checkout explicitly states otherwise.
How can I track my order?
When tracking is available, it is sent to the email or phone number used at checkout. You may also contact us with your order number.
Can I cancel my order?
Cancellation requests must be sent within 12 hours of purchase and before processing or dispatch, whichever occurs first. A request is not confirmed until we acknowledge it.
Can I return an item?
Eligible return requests must be submitted within 7 calendar days after delivery. The item must remain unused, unworn, unwashed and in its original condition with tags and packaging.
Do you offer exchanges?
Direct exchanges depend on stock availability. We may ask you to return the eligible item and place a new order for the replacement size or style.
How do I contact you?
Email Info@theveyronstore.uz or call +998 92 026 59 26. Include your order number when contacting us about an existing purchase.